Microsoft Customer Care Framework (CCF)

Microsoft's Customer Care Framework (CCF) is a modular XML Web Services architecture for rapid development and deployment of contact center solutions. Service Providers can transform and expand their call center operations to reduce costs while improving the quality of their customer service, CCF increases call center agent productivity by prefetching customer information and sharing it in smart ways between different applications, dramatically cutting the time agents must spend searching for and entering data to complete a call.

To know more details please visit following URL.

http://www.microsoft.com/serviceproviders/solutions/ccf.mspx